Privacy Policy

At fb33, we take the privacy of our users seriously. This Privacy Policy explains how fb33 collects, processes, stores, and protects your personal data when you visit https://fb33.club or use any of our online gaming services. By accessing or registering on our platform, you acknowledge that you have read and understood this policy.

This policy applies to all users accessing our platform from Bangladesh, including players who deposit using bKash, Nagad, Rocket, or Upay. We are committed to ensuring that your personal data is handled with the highest standards of care, transparency, and security.

1. Information We Collect

When you create an account, make a deposit, place a bet, or otherwise interact with fb33, we collect a range of personal and non-personal information. The specific data we collect falls into two categories: information you provide directly and information we gather automatically.

Information You Provide Directly

This is data you actively submit when registering or using our services:

• Full name, date of birth, and a valid email address
• Mobile phone number (required for bKash, Nagad, or Rocket verification)
• Billing and payment details, including mobile financial service (MFS) account references
• Identity verification documents when required by our KYC process

Information Collected Automatically

When you browse or use fb33, our systems automatically record certain technical and behavioural data:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and clickstream data
• Session data including login timestamps, game activity logs, and wagering history

2. How We Use Your Information

fb33 uses your personal information only for legitimate purposes directly related to delivering and improving our services. We do not use your data for purposes that conflict with the reason it was originally collected. Specifically, your information may be used to:

• Verify your identity and process your registration in compliance with our KYC obligations
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Provide personalised game recommendations, bonus offers, and promotional communications
• Respond to customer support queries submitted via email or live chat
• Monitor and analyse platform usage to detect fraud, money laundering, or unusual activity
• Fulfil our responsible gaming obligations, including enforcing deposit limits and self-exclusion requests

3. Sharing Your Information

fb33 does not sell, rent, or trade your personal information to any third party. We may share limited data only in the following clearly defined circumstances:

• Trusted payment processors and banking partners required to complete your transactions (e.g., bKash, Nagad, Dutch-Bangla Bank, City Bank)
• Game content providers such as Pragmatic Play, Evolution Gaming, and Spribe, to the minimum extent necessary to deliver their games
• Legal or regulatory authorities when we are compelled to do so by applicable law or court order
• Fraud prevention agencies and identity verification partners to protect the integrity of the platform

Any third party that receives your data is contractually obligated to process it only for the agreed purpose and must implement appropriate technical and organisational safeguards to protect it.

4. Cookies and Tracking Technologies

fb33 uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and help us understand how users interact with our service. A cookie is a small text file placed on your device when you visit our website.

We use the following categories of cookies:

• Essential cookies — required for the site to function correctly, such as maintaining your login session and security tokens
• Performance cookies — anonymous analytics that help us measure page load times, error rates, and usage patterns
• Preference cookies — used to remember your language setting, currency preference (BDT or INR), and display choices

You can control or delete cookies at any time through your browser settings. Disabling essential cookies may affect the functionality of the fb33 platform. We do not use cookies to serve targeted advertising from external advertising networks.

5. Data Retention

fb33 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods are as follows:

Account registration data and transaction records are retained for a minimum of five years from the date of your last transaction to comply with anti-money laundering (AML) and financial record-keeping obligations. If you close your account, we will anonymise or delete data that is no longer needed, subject to any applicable legal retention requirements.

6. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial information, access controls that restrict data to authorised personnel only, and regular security audits of our platform infrastructure.

While fb33 takes all reasonable precautions to safeguard your data, no system can guarantee absolute security. We encourage all users to choose strong, unique passwords, enable two-factor authentication where available, and contact us immediately at [email protected] if they suspect any unauthorised access to their account.

7. Your Rights Over Your Data

As a registered user of fb33, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details and we will respond within a reasonable timeframe:

• Right of access — request a copy of the personal data fb33 holds about you
• Right to rectification — ask us to correct any inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer necessary for us to retain it
• Right to restriction — ask us to limit the processing of your data while a complaint or query is being investigated
• Right to object — object to us processing your personal data for direct marketing or profiling purposes

Please note that certain rights are subject to conditions and we may need to retain some data for legal or compliance reasons even after you request deletion. We will always explain the basis for any decision to limit your rights.

8. Third-Party Services and Links

fb33 integrates content and games from trusted third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect certain technical data — such as session identifiers — directly within their game environments in order to operate their services correctly. Their data practices are governed by their own privacy policies.

fb33 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through our platform. We have contractual agreements with all integrated providers requiring them to handle data in a manner consistent with applicable data protection standards.

9. Children's Privacy

fb33 is strictly an adults-only platform. Our services are intended exclusively for users aged 21 and above. We do not knowingly collect, store, or process any personal data belonging to individuals under the age of 21. If we become aware that personal data of a minor has been collected, we will take immediate steps to delete that information from our systems. Parents and guardians who believe their child may have used our platform should contact us immediately at [email protected].

10. Changes to This Privacy Policy

fb33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the fb33 platform after a policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes to this policy, you should stop using the platform and contact us to close your account.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb33 handles your personal data, please do not hesitate to reach out to our support team. We are committed to resolving privacy-related concerns promptly and transparently.